Ultimate Italian escape: Venice to Rome by rail

Rail Packages Terms of Service

ItaliaRail.com (the “Site”) is a website owned and operated by InterRail, LLC (“InterRail”, “we”, “us” or “our”). Please read these Group Terms of Service (collectively with ItaliaRail’s Privacy Policy, the “Terms of Service”) fully and carefully before using the Site and the services, features, content, or applications offered by the Site for rail packages. These Terms of Service set forth the legally binding terms and conditions for your use of the Site and the Group Booking Services purchase.

These Rail Packages Terms of Service are applicable to Rail Packages Booking Services purchased via ItaliaRail.com, and apply to all services booked therein.

By using the Services in any manner, including but not limited to visiting or browsing the Site, you agree to these Terms of Service and all other operating rules, policies, and procedures that may be published from time to time on the Site by us, each of which is incorporated by reference and each of which may be updated from time to time without notice to you.

Certain of the Services may be subject to additional terms and conditions specified by us from time to time; your use of such Services is subject to those additional terms and conditions, which are incorporated into these Terms of Service by this reference.


These Terms of Service apply to all users of the Services, including, without limitation, users who are contributors of content, information, and other materials or services, registered or otherwise.

ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

1. Hotels:

1.1 ACCURACY OF HOTEL INFORMATION:

InterRail, LLC uses a third-party content provider to provide some enriched hotel information. We make every effort to ensure that the hotel information described online is current and accurate and updates are posted on our website when new information is made available. However InterRail, LLC cannot be responsible for any inaccuracies or omissions contained herein. Hotel information contained in the rail packages are provided as a guideline only and should be verified directly with other available sources such as the hotel's website. All hotel descriptions on this site are accurate at the time of posting. For reasons beyond InterRail, LLC’s control, changes that affect hotel descriptions may occur. Any modification will be updated on ItaliaRail.com and will be communicated at the time of booking. In the event of any discrepancy between the information on our website or other materials, the information on our website shall prevail.

1.2 IF WE MODIFY YOUR BOOKING: 

Sometimes, reserved accommodations may no longer be available for reasons such as unexpected maintenance or hotel overbooking. In such cases, substitute accommodation of equal or greater quality will be provided. If, after confirmation, InterRail, LLC makes a hotel change we will contact you at the earliest convenience upon receipt of notification from the concerned supplier prior to your departure.  If the customer requests the change and there’s a price difference, the client will have to pay the difference and if he is under 35 days even cancellation penalties of the hotel that has been changed.

2. Luggage handling

InterRail, LLC is not liable for any delay, loss or damage that may occur to luggage. Please note that baggage and property are at the owner’s risk at all times unless the worry-free luggage service is included in the traveler’s packages (Escorted packages only). If you experience an issue with your luggage, please notify your Tour Leader as soon as possible so we can take action accordingly. 

3. Travel insurance 

InterRail, LLC highly recommends the purchase of travel insurance at the time of booking to cover against unexpected events, namely trip cancellation, loss of, or damage to baggage, as well as insurance covering medical and hospitalization costs abroad. InterRail, LLC does not offer travel insurance, please contact your travel agent or your personal insurance company for more information on the various insurance plans available

4. Customers with special needs or dietary specifications  

Customers requiring special services, assistance or dietary specifications while traveling must advise us of all specific needs at the time of booking or at the earliest convenience so that we can inform our suppliers for any special policy eventually provided by their conditions. 

5. Trip delay / Missed Departures

5.1 TRIP DELAY

Train travel, as well as other forms of transportation, is subject to delays and service disruptions. InterRail, LLC is not responsible in whole or in part for any delays, delayed departures or arrivals or missed carrier connections or for the loss of any purchased services that cannot be used as the result of delays or service disruptions. 

5.2 MISSED DEPARTURE

5.2.1 Train departure: The customer will have to purchase a new rail ticket through our third-party supplier. In case the new rail ticket does not allow arrival on time for the scheduled tours or activity in the arrival city, the customer will not have the right to any reimbursement for the lost activities.

5.2.2 Rail package departure: 100% penalty for all the unused services. Customers attending an individual rail package can communicate with YourItalianFriend service for further details.

6. YourItalianFriend®

YourItalianFriendTM: Our exclusive assistance services to participating customers. It is a “one-on-one” real-time support experience for our clients, making their holiday hassle-free. The service is available seven days a week to receive assistance, to get information, and to personalize your vacation with additional activities or experiences.

From December 2019 till March 31st, 2020:

Concierge service is available from 8:00 am to 6:00 pm CET

Emergency service is available from 6:00 am to 9:00 am and 6:00 pm to 11:00 pm CET

From April 1st, 2020 onwards:

Concierge service is available from 8:00 am to 6:00 pm CET

Emergency service is 24h 

7. Local holidays in your destination:

Please be aware that Italy has its own local holidays, holiday closures, etc. such as Holy Week. Please check the blackout dates for every purchased tours on our website to be aware of any holidays that may affect your vacation. Here are some examples of the most popular tours.

Vatican Blackout Dates

Closed: Every Sunday (except the last Sunday of each month)

Colosseum Blackout Dates

Closed: December 25, January 1, May 1.

Uffizi Gallery Blackout Dates

Closed: Every Monday, January 1st, May 1st, December 25th.

8. Payment

PAY NOW OPTION:

In order to confirm your reservation, full payment should be paid by credit card at the time of booking. Your reservation will be confirmed once payment is received. Vouchers and other travel documents will be issued by the InterRail, LLC Customer Satisfaction agent only if full payment for the Services has been received. It is the responsibility of the Customer and of the travel agent to ensure that the information shown on all travel documents is accurate and consistent with the reservation. Package rates are based on double occupancy.

BUY LATER OPTION: 

The option “ buy later” does not guarantee or confirm your reservation on the selected rail package. At any time the selected package can become sold out without notice. A reservation will only be finalized and confirmed once payment is made in full. The payment will be required on the 42nd day before departure.  

9. Cancellation and Modifications/ Change fees  

9.1 CANCELLATION:

• 43 days or more prior to departure:100% refundable

• 42 days or less prior to departure: 100% non-refundable

• 100% cancellation fee for no shows or if cancellation is made after travel is scheduled to begin

• No refund for unused portions of the trip.

9.2 MODIFICATION /  CHANGE FEES:

If you wish to make a change less than 43 days before departure to a confirmed booking, a service fee of $50USD per person and price increases will be charged for all other changes.  No refunds will be issued for any difference on a lower-priced alternative. If the change is made to room occupancy and results in a higher rate, the remaining travelers are responsible for the additional rate applicable for the revised occupancy In some cases, supplier fees may be 100% of the services provided.

10. Pricing and exclusions

10.1 PRICING:

Prices listed are per person, based on double occupancy and for travel in low season. Seasonal surcharges may apply. Limited seat/spaces and all pricing is subject to change and availability without notice. 

Prices are based in Euro (€) at the time of quoting, converted at the prevailing foreign-exchange rate as determined by ItaliaRail. Price quotations are subject to change without notice until a booking has been confirmed.

10.2 EXCLUSIONS:

Prices do not include tips/gratuities to tour leader, drivers or local guides; airport transfers; Hotel city taxes are the responsibility of the traveler and must be paid directly to the hotel (average 4 euro per day); passport and visa fees; and personal insurance; any items of a personal nature; taxes or duties; “Anything not mentioned in “Price Includes”; and any beverages, food, baggage and transfers not specifically listed under "Inclusions" on the product pages of the Website.

11. Eligibility

You represent and warrant that you are at least 18 years of age. We may, in our sole discretion, refuse to offer the Services to any person or entity and change its eligibility criteria at any time. You are solely responsible for ensuring that these Terms of Service are in compliance with all laws, rules, and regulations applicable to you and the right to access the Services is revoked where these Terms of Service or use of the Services is prohibited or to the extent offering, sale, or provision of the Services conflicts with any applicable law, rule, or regulation. Further, the Services are offered only for your use, and not for the use or benefit of any third party.

12. Products and Services Sold Through ItaliaRail.com

Unless differently indicated in the information sent at the time of reservation, we sell products and services provided by third parties (Principals), Each purchase of a Principal’s product or service is subject to that Principal’s rules or restrictions for each such product or service. Please review these rules and restrictions when you enter into transactions on our website. You are solely responsible for ensuring that your purchases with any Principal abide by these rules and restrictions, including terms or conditions of purchase set forth in the fare rules or contract of carriage. 

We expressly disclaim any responsibility for any losses, damages, inconveniences (including, without limitation, any and all delays, cancellations, and missed connections) or other concerns related to your purchase or attempt to purchase any tickets, other travel-related products or services, or any other product or service that may be accessed, made available or disclosed through the ItaliaRail.com website.

You agree that your access to and interaction with rail passes, tickets travel option and booking information available through the ItaliaRail.com website is at your own risk, and InterRail will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches, or negligence of any Principal.  

For European Union customers, under certain conditions, the Rail Packages might be subject to certain provisions of Directive 2015/2302/UE, as implemented in the relevant member state. 

It is your responsibility to control your email and/or mailing address, verify that you have correctly received the ticket you purchased and contact us promptly at info@italiarail.com for any problem. You agree that we will not be responsible for any problems or losses, including but not limited to the loss of the product you purchased, deriving from you not having done so.

13. Content

1. Definition. For purposes of these Terms of Service, the term “Content” includes, without limitation, information, data, text, photographs, videos, audio clips, written posts and comments, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on or through the Services. For the purposes of this Agreement, “Content” also includes all User Content (as defined below).

2. User Content. All Content added, created, uploaded, submitted, distributed, or posted to the Services by users (collectively “User Content”), whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such User Content. You represent that all User Content provided by you is accurate, complete, up-to-date, and in compliance with all applicable laws, rules, and regulations. You acknowledge that all Content, including User Content, accessed by you using the Services is at your own risk, and you will be solely responsible for any damage or loss to you or any other party resulting therefrom.   We do not guarantee that any Content you access on or through the Services is or will continue to be accurate.

3. Notices and Restrictions. The Services may contain Content specifically provided by us, our partners, or our users, and such Content is protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws. You shall abide by and maintain all copyright notices, information, and restrictions contained in any Content accessed through the Services.

4. Availability of Content. We do not guarantee that any Content will be made available on the Site or through the Services. We reserve the right to, but do not have any obligation to, (i) remove, edit or modify any Content in our sole discretion, at any time, without notice to you and for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content or if we are concerned that you may have violated these Terms of Service), or for no reason at all and (ii) to remove or block any Content from the Services.

5. Territorial Restrictions. The ItaliaRail.com website is controlled and operated by InterRail from its offices in the United States of America. InterRail makes no representation that materials available on the ItaliaRail.com website are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. If you choose to access our website from other locations you do so at your own initiative and are responsible for compliance with applicable local laws. You agree to abide by applicable export control laws as well as all other applicable laws and regulations of the United States, and each of its states, localities, and territories. 

14. Rules of Conduct

1. As a condition of use, you promise not to use the Services for any purpose that is prohibited by these Terms of Service. You are responsible for all of your activities in connection with the Services.  

2. You shall not (and shall not permit any third party to) either (a) take any action or (b) upload, download, post, submit, or otherwise distribute or facilitate distribution of any Content on or through the Service, including without limitation any User Content, that:

   1. infringes any patent, trademark, trade secret, copyright, right of publicity, or other right of any other person or entity or violates any law or contractual duty (see our DMCA Copyright Policy in Section 7 below);

   2. you know is false, misleading, untruthful, or inaccurate;

   3. is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortious, obscene, vulgar, pornographic, offensive, profane, contains or depicts nudity, contains or depicts sexual activity, or is otherwise inappropriate as determined by us in our sole discretion;

   4. constitutes unauthorized or unsolicited advertising, junk or bulk e-mail (“spamming”);

   5. contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any system, data, password or other information of ours or of any third party;

   6. impersonates any person or entity, including any of our employees or representatives; or

   7. includes anyone’s identification documents or sensitive financial information.

3. You shall not: (i) take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large load on our (or our third-party providers’) infrastructure; (ii) interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services; (iii) bypass, circumvent or attempt to bypass or circumvent any measures we may use to prevent or restrict access to the Services (or other accounts, computer systems or networks connected to the Services); (iv) run any form of auto-responder or “spam” on the Services; (v) use manual or automated software, devices, or other processes to “crawl” or “spider” any page of the Site; (vi) harvest or scrape any Content from the Services; or (vii) otherwise take any action in violation of our guidelines and policies.

4. You shall not (directly or indirectly): (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services (including without limitation any application), except to the limited extent applicable laws specifically prohibit such restriction, (ii) modify, translate, or otherwise create derivative works of any part of the Services, or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder. You shall abide by all applicable local, state, national, and international laws and regulations.

5. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process, or governmental request, (ii) enforce these Terms of Service, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security, or technical issues, (iv) respond to user support requests, or (v) protect the rights, property, or safety of us, our users, and the public.

15. DMCA Copyright Policy

InterRail has adopted the following general policy toward copyright infringement in accordance with the Digital Millennium Copyright Act (http://lcweb.loc.gov/copyright/legislation/dmca.pdf). If you believe that material or content residing on or accessible through Company’s websites or services infringes a copyright, please send a notice of copyright infringement containing the following information to the Designated Agent listed below:

• A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;

• Identification of works or materials being infringed;

• Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that Company is capable of finding and verifying its existence;

• Contact information about the notifier including address, telephone number, and, if available, e-mail address;

• A statement that the notifier has a good faith belief that the material is not authorized by the copyright owner, its agent, or the law; and

• A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.

Please contact the Designated Agent to Receive Notification of Claimed Infringement for Company at info@italiarail.com, or at:

InterRail, LLC

15 Hancock Avenue

Newton, MA

02459

USA

16. Third-Party Services

The Services may permit you to link to other websites, services, or resources on the Internet, and other websites, services or resources may contain links to the Services. When you access third party resources on the Internet, you do so at your own risk. These other resources are not under our control, and you acknowledge that we are not responsible or liable for the content, functions, accuracy, legality, appropriateness, or any other aspect of such websites or resources. The inclusion of any such link does not imply our endorsement or any association between us and their operators. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such website or resource.

17. Warranty Disclaimer

1. We have no special relationship with or fiduciary duty to you. You acknowledge that We have no duty to take any action regarding: 

   1. Which users gain access to the Services;

   2. What Content you access via the Services; or

   3. How you may interpret or use the Content.

2. You release us from all liability for you having acquired or not acquired Content through the Services. We make no representations concerning any Content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, or legality of material or Content contained in or accessed through the Services.

3. The products are provided “as is”, “as available”, and without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed. We, and our directors, employees, agents, suppliers, partners and content providers do not warrant that: (i) the services will be secure or available at any particular time or location; (ii) any defects or errors will be corrected; (iii) any content or software available at or through the services is free of viruses or other harmful components; or (iv) the results of using the services will meet your requirements. Your use of the services is solely at your own risk

18. Indemnification

You shall defend, indemnify, and hold harmless us, our affiliates, and each of our and their respective employees, contractors, directors, suppliers, and representatives from all liabilities, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to your use or misuse of, or access to, the Services, Content, or otherwise from your User Content, violation of these Terms of Service, or infringement by you, or any third party using your identity in the Services, of any intellectual property or other right of any person or entity. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in asserting any available defenses.

19. Limitation of Liability

In no event shall we, nor our directors, employees, agents, partners, suppliers or content providers, be liable under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the services (i) for any lost profits, data loss, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, compensatory or consequential damages of any kind whatsoever (however arising), (ii) for any bugs, viruses, trojan horses, or the like (regardless of the source of origination), or (iii) for any direct damages in excess of (in the aggregate) of the greater of (a) fees paid to us for the particular services during the immediately previous three (3) month period or (b) $500.00.

20. ARBITRATION CLAUSE & CLASS ACTION WAIVER – IMPORTANT – PLEASE REVIEW AS THIS AFFECTS YOUR LEGAL RIGHTS 

1. Arbitration. You agree that all disputes between you and us (whether or not such dispute involves a third party) with regard to your relationship with us, including without limitation disputes related to these terms of service, your use of the services, and/or rights of privacy and/or publicity, will be resolved by binding, individual arbitration under the American arbitration association's rules for arbitration of consumer-related disputes and you and we hereby expressly waive trial by jury; provided, however, that to the extent that you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of new york. Discovery and rights to appeal in arbitration are generally more limited than in a lawsuit, and other rights that you and we would have in court may not be available in arbitration. A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Intent to Arbitrate ("Notice"). The Notice to InterRail should be addressed to: 15 Hancock Avenue, Newton, MA 02459 ("Arbitration Notice Address"). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought ("Demand"). If we do not reach an agreement to resolve the claim within 30 days after the Notice is received, you may commence an arbitration proceeding. You may bring claims only on your own behalf.  Neither you nor we will participate in a class action or class-wide arbitration for any claims covered by this agreement to arbitrate. YOU ARE GIVING UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST US INCLUDING ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person's account, if we are a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act and not by any state law concerning arbitration. In the event the American Arbitration Association is unwilling or unable to set a hearing date within one hundred and sixty (160) days of filing the case, then either we or you can elect to have the arbitration administered instead by the Judicial Arbitration and Mediation Services. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with these Terms of Service. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Services or these Terms of Services must be filed within one (1) year after such claim of action arose or be forever banned.

2. Severability. If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration section will be null and void. This arbitration agreement will survive the termination of your relationship with us. 

Moreover, some jurisdictions do not permit mandatory arbitration of consumer disputes or choice of governing law, so this clause may not apply to you if your case falls within one of these jurisdictions.

21. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, including its conflicts of law rules, and the United States of America.

22. Modification

We reserve the right, in our sole discretion, to modify or replace any of these Terms of Service, or change, suspend, or discontinue the Services (including without limitation, the availability of any feature, database, or content) at any time. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability. While we will timely provide notice of modifications, it is also your responsibility to check these Terms of Service periodically for changes. Your continued use of the Services following notification of any changes to these Terms of Service constitutes acceptance of those changes, which will apply to your continued use of the Services going forward. Your use of the Services is subject to the Terms of Service in effect at the time of such use.

23. Miscellaneous

1. Entire Agreement and Severability. These Terms of Service are the entire agreement between you and us with respect to the Services, including use of the Site, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us with respect to the Services. If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms of Service will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder

2. Force Majeure. We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation.

3. Assignment. These Terms of Service are personal to you, and are not assignable, transferable, or sublicensable by you except with our prior written consent. We may assign, transfer, or delegate any of our rights and obligations hereunder without consent.

4. Agency. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms of Service and neither party has any authority of any kind to bind the other in any respect. 

5. Notices. You agree that, unless otherwise specified in these Term of Service, all communications under these Terms of Service will be made through email. Electronic notices should be sent to info@italiarail.com.   

6. No Waiver. Our failure to enforce any part of these Terms of Service shall not constitute a waiver of our right to later enforce that or any other part of these Terms of Service. Waiver of compliance in any particular instance does not mean that we will waive compliance in the future. In order for any waiver of compliance with these Terms of Service to be binding, we must provide you with written notice of such waiver through one of our authorized representatives.

7. Headings. The section and paragraph headings in these Terms of Service are for convenience only and shall not affect their interpretation.

Contact. You may contact us at the following address: 

InterRail, LLC

P.O.Box 428

Franklin, Ma

02038

USA

Effective Date of Terms of Service: [December 13, 2019]